General terms and
conditions
This
site is owned and operated by Pictureframes Ltd ("Pictureframes",
"we" or "us"). Our registered office address is: 22d
Wincombe Business Park, Shaftesbury, Dorset, SP7 9QJ. The company's registered
number is 3817590 (England and Wales). Its VAT Number is GB817883391. If you
want to ask us anything about these terms and conditions or if you have any
comments or complaints about our website, please contact us.
Password/account security
You
are solely responsible for maintaining the confidentiality of your password and
account and any activities that occur under your account. Pictureframes shall
not be liable to any person for any loss or damage which may arise as a result
of any failure by you to protect your password or account.
Availability
All
items are subject to availability. We will inform you as soon as possible if
the goods you have ordered are not available by emailing you.
Ordering errors
You
are able to correct errors on your order up to the point at which you click on
'place order' on the final page of our ordering process.
Delivery charges
Delivery
charges vary depending on the type and quantity of products you order and the
service you select and can only be refunded in accordance with your legal
rights under the Distance Selling Regulations and other legislation. For full
details of our delivery charges please refer to our Delivery Services and
Charges section.
Acknowledgment and acceptance of your order
If
you have supplied us with your email address, we will notify you by email as
soon as possible to confirm receipt of your order. Our acceptance of your order
will take place upon despatch of the product(s) ordered.
Delays
Occasionally,
the manufacture of your frames may be delayed. This can be for various reasons
such as material shortages, import delays or higher than anticipated demand. We
will, of course, make every effort to keep you informed.
Cancellation rights
Under
the distance selling regulations you have the legal right to cancel your order
within seven working days of receipt of the goods, however if we have
manufactured frames, ordered in prints, or printed a print or prints to order,
we consider these to be personalised and so for items of this type you cannot
cancel your order. Where goods are delivered to a third party (e.g. as a gift)
you will only be able to exercise this right if you are able to return the
goods to us. Carriage charges in relation to goods supplied under an order
which is subsequently cancelled in whole or in part will only be refunded at
the discretion of the Company. For details of how to exercise this right please
see our Returns Policy section.
Substitution
For
ready made items, in the event of supply difficulties, we reserve the right to
substitute goods or packaging of equal quality and value. We will reimburse you
for the cost of returning substitute goods that you do not wish to accept.
Links to other websites
We
have placed links on this website to other websites we think you may want to
visit. We do not vet these websites and do not have any control over their
contents. Pictureframes cannot accept any liability in respect of the use of
these websites.
Exclusions of liability
Any
disclaimers and exclusions of liability in these terms & conditions shall
not apply to any damages arising from death or personal injury caused by the
negligence of Pictureframes or any of its employees or agents or fraud. These
disclaimers and exclusions shall be governed by and construed in accordance
with English Law. If any provisions of these disclaimers and exclusions shall
be unlawful, void or for any reason unenforceable then that provision shall be
deemed severable and shall not affect the validity and enforceability of the
remaining provisions.
Other legal notices
There
may be legal notices on other areas of this website which relate to your use of
this website, all of which will, together with these terms & conditions
govern your use of this website.
Changes to legal notices
We
reserve the right to change these terms & conditions from time to time and
you should look through them as often as possible.
Use of this website from outside the UK
Unless
otherwise specified, the materials on this website are displayed solely for the
purposes of promoting Pictureframes’
products and services available in the United Kingdom and Pictureframes make no
representation that any products or services referred to in
the materials on this website are appropriate for use in or available for
delivery to other locations outside of the UK. Those who choose to access this
site from other locations are responsible for compliance with local laws if and
to the extent that local laws are applicable.
Law, jurisdiction and language
This
website, any content contained herein and any contract brought into being as a
result of usage of this website are governed by and construed in accordance
with English Law. The parties to any such contract agree to submit to the
exclusive jurisdiction of the courts of England and Wales. All contracts are
concluded in English. These terms and conditions do not affect your legal
rights.
Amendments & returns
As
soon as you realise that you need to change your order please contact us on
0845 226 7249 and one of our advisors will help you. If you amend your order,
you may find there are changes to your delivery timescale and/or the price you
pay for the item (as you'll be charged the current selling price on the day you
amend the order).
Cancellation rights
Under
the distance selling regulations you have the legal right to cancel your order
within seven working days of receipt of the goods, however if we have
manufactured frames, ordered in prints, or printed a print or prints to order,
we consider these to be personalised and so for items of this type you cannot
cancel your order. Where goods are delivered to a third party (e.g. as a gift)
you will only be able to exercise this right if you are able to return the
goods to us. Carriage charges in relation to goods supplied under an order
which is subsequently cancelled in whole or in part will only be refunded at
the discretion of the Company. For details of how to exercise this right please
see our Returns Policy section.
Packaging
may be opened but the goods should not be used. Items should be in a resaleable
condition and returned, or collection arrangements made promptly at your cost.
If collection of an item is required, we are happy to arrange it but we will
charge you the cost of collection (up to £100). The size of the collection
charge will be notified at time of cancellation.
Payment
All
methods of payment, including credit cards are processed once your order is
prepared for despatch.
Delivery Company
Orders
are delivered by a variety of carriers depending on the nature and size of the
consignment and the geographical location of the delivery address.
Delivery Arrangements
When
your order is ready, we will contact you to confirm your delivery date. Your
delivery will not happen until you’ve
been contacted.
If
you need to change your delivery for any reason please call customer services
on 0845 226 7249.
Delays
Occasionally,
delivery of your order may be delayed or postponed. We will, or course, make
every effort to keep you informed and discuss revised delivery timescales.
After Delivery
We
want you to be happy with your product. If you have any issues, we have a
customer help team who can be contacted on 0845 226 7249 (All cases will be
dealt with in accordance with your legal rights).
Privacy Policy
Pictureframes
utilise the latest in Secure Server Technology to ensure that all personal and
transactional information is protected to the highest standards.
Data Protection
Pictureframes
is a registered data user under the Data Protection Act. We never make your personal
details available to other companies for marketing purposes other than for the
marketing of Pictureframes branded products and services. We (and our
representatives) may hold your personal details in order to process your order
and/or maintain your account and/or for research purposes.
Cookies
As
part of our high security standards, when you enter this website we will use
cookies. Cookies are small pieces of information which are stored by your
browser on your computer's hard drive. Pictureframes has relationships with
carefully selected and monitored suppliers to assist in the delivery of a high
quality website. Some of these suppliers may also set cookies during your visit
in order to meet contractual obligations with Pictureframes. These cookies do
not store any personal details relating to you or your credit cards. If you do
not wish to receive cookies you will not be able to use this website. We also
use JavaScript to speed up your online shopping experience. If you disable
either cookies or JavaScript, you will not be able to use this website.
Keeping In Touch With You
Pictureframes
(and representatives who supply Pictureframes branded goods and services) may
also use your details to send you further information on Pictureframes branded
products and services, to keep you up-to-date on goods, services, new
collections and promotional offers you may be interested in or for research
purposes (this excludes emails about the website).
If
you prefer not to receive such information or be a part of such research at any
time, please email us at customer.services@pictureframes.co.uk quoting your
full name, address and postcode; or write to: Pictureframes, 22d Wincombe
Business Park, Shaftesbury, Dorset, SP7 9QJ. Please include your name, address
and postcode along with any Pictureframes account number or correspondence
reference you may have.
Please
note writing to this address (or the email address above) will not unsubscribe
you from receiving email newsletters about the Pictureframes website. If you
have registered to receive email newsletters regarding the website, you can
remove your email address from the list at any time by using the links in the
emails that are sent to you.
Security Guarantee
We
use Internet standard encryption technology to scramble your sensitive data
when you send it to us. This process is known as SSL (secure sockets layer). We
constantly update our systems to provide you with the maximum practicable level
of security. Not all pages of our site are covered by this process so if you want
to check whether you are in a secure area or not, look at the bottom right hand
corner of your browser and if you are in a secure area, you will see a closed
padlock or an unbroken key.
Safety and Security Tips
Here
are some tips to help you stay safe online:
- If you use a public computer or one shared with other
people, always log out and close the browser when you complete an online
session.
- Always keep your passwords private. Remember, anybody
who knows your password may access your account.
- When you think of a password, try and make sure that it
is at least 8 characters and a combination of letters and numbers is best.
- Do not use proper dictionary words or your name or
email address, or any other personal information that can be easily
obtained. We also recommend that you frequently change your password. If
you need help changing your password then please, visit our Changing Your
Password Help page.
- Avoid using the same password for multiple online
accounts.
Please note
We
will never ask you to confirm any personal details or account details account
or credit card details via email so if you receive an email claiming to be from
pictureframes.co.uk asking you to do so then please ignore it and do not
respond.
Spoof emails
Spoof
or false emails are mails claiming to be from well-known companies which
attempt to get the recipient to hand over sensitive information such as,
account, credit card or bank details. These emails attempt to copy the
appearance of a popular website or company in order to commit identity fraud.
We will never, for any reason, ask you to send us the following information in
an email:
- Your National Insurance Number or VAT registration
number
- Your bank account information, credit card number, PIN
number or credit card security code
- Your Mother's maiden name or other information that
could be used to identify you (such as your birth city or your favourite
pet's name).
- Your pictureframes.co.uk password.
If
you think you've received one of these emails, or want to report one please
forward it to customer.care@pictureframes.co.uk.
Accuracy of content
Pictureframes
has taken, and continues to take, every care in the preparation of the content
of this website. We take particular care to ensure that prices quoted are
correct at the time of publication and that all products are fairly described.
Orders will only be accepted however if there are no material errors in the
description of the goods or their prices as advertised on this website. All
prices are displayed inclusive of VAT. If there is packaging shown in any
illustration, the packaging used may vary from that shown. All dimensions given
are approximate only. We make every effort to display as accurately as possible
the colours of products that appear on the website but the actual colours you
see will depend on your monitor, and we cannot guarantee that your monitor's
display of any colour will accurately reflect the colour of the product that is
delivered to you. Pictureframes disclaims all warranties, express or implied,
as to the accuracy of the information contained in any of the materials on this
website to the extent permitted by applicable law. Pictureframes shall not be
liable to any person for any loss or damage which may arise from the use of any
of the information contained in any of the materials on this website.
The
views expressed in user generated content are the opinions of those users and
are not necessarily those of Pictureframes Ltd.
Damage to your computer
Pictureframes
makes every effort to ensure that this website is free from viruses or defects.
However, we cannot guarantee that your use of this website or any websites
accessible through it won't cause damage to your computer. It is your
responsibility to ensure that the right equipment is available to use the
website and to screen out anything that may damage it. Pictureframes shall not
be liable to any person for any loss or damage which may arise to computer equipment
as a result of using this website.
Ownership of rights
All
rights, including copyright, in this website are owned by or licensed to
Pictureframes. Any use of this website or its contents, including copying or
storing it or them in whole or part, other than for your own personal,
non-commercial use is prohibited without the permission of Pictureframes. You
may not modify, distribute or re-post something on this website for any
purpose.
Unit 22d,
W
elcome to pictureframes.co.uk
...................your one stop shop for all
your picture framing needs
picture frames :: custom made frames
:: artist frames :: business frame
supplier :: p&o :: Saint Valentine :: A4 frames